Everyone who is considered to be a 'Service Provider'.

Service Providers are required to make reasonable adjustments to physical features within their premises which may impede access to Disabled Persons.

The Disability Rights Commission defines disability as
"a physical or mental impairment which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities"

Access audits are now identified in the Code of Practice for Part III of the DDA as the best tool for the planned improvement of services and premises.

Access auditing involves an inspection of a building to appraise its accessibility, which is judged against predetermined criteria.

RSA offer the following accessibility services:

• Access Audits
• Disability Discrimination Awareness Training
• DDA Compliance Consultancy